Questions and answers

We strongly recommend booking online before you set off, even in term time. If we have space we'll happily book you in at reception, but if we're full we can't let you in without a booking.

Play sessions are 2 hours. Last entry is 3:30pm, and if you arrive after 3pm you can play right through to 5pm.

Don't worry, getting out the door with kids doesn't always go to plan. We allow 15 minutes either side of your booking. If you'll be later than that, give us a call, because on busy days we may need to move your slot.

Only baby food. Everything else comes from our café, which also helps us keep the building nut-free.

Of course. Grown-ups are welcome in the frames, but not in the ball pools or on slides, spinners or the zip line. That keeps everyone safe.

Children up to age 11 and a maximum height of 145cm.

Sorry, no. We're an adult-supervised centre, so a grown-up has to be with any child who needs help. Teenagers can't take on that role.

Yes, we take cash and all cards.

We don't keep any nuts in the building and we don't allow outside food. We can't guarantee what's in someone's bag, but if we spot a nut product it goes straight to an outside bin.

Email party@happytown.uk.com and we’ll move it for you.

Two hours is usually plenty, but if you'd like to stay you can book another session, as long as we're not full.

Under 2s are £3.00 Monday to Friday and £4.00 at weekends and in school holidays. Babies under 18 months have their own Baby Area with soft shapes, low climbs and space to crawl.

Yes. The Fun Factory is built for 4 to 11 year olds, with twisty tube slides, a giant wave slide and a tower to climb. There's also a netted football pitch.

Yes. We're indoors and open 7 days, with stage entertainment every weekend and school holiday. Holidays get busy, so book before you set off.

Play bookings and party deposits aren't refundable, but they can be moved to another date if there's space. Email party@happytown.uk.com and we'll move it for you.

Yes, and group rates are available. We welcome childminders, nurseries, schools and clubs. Send a group enquiry from our Groups page with your date and numbers and we'll reply by email.

Yes. Happy Town is available for private hire on Monday to Friday evenings from 6pm to 8pm, for clubs, community groups, school classes and special events like Halloween and Christmas. You get the whole place to yourselves, and our entertainment team can run games with prizes on the stage. Get in touch to book.

Yes. Please keep personal items with you or in a locker, as we can't accept liability for anything lost or stolen.

We're part of the Access Card scheme, and cards with a +1 or +2 symbol get an Essential Companion ticket. There's an accessible toilet and free parking on site. If you have any questions about access, call 07393 349219 before you come and we'll help you plan.

Our Library & Quiet Zone is a calm corner with books and comfy seats for when someone needs a breather. Call us before you come and we'll help you plan your visit.

Your own party room for two hours, platters of hot food for the kids, dessert, unlimited jugs of juice, a party host and reserved tables for the grown-ups.

You pay for the minimum of 8 children to secure your date. The rest can be paid on the day.

Yes. Tell reception or email us how much you'd like to pay and we'll send a payment link. Everything needs to be paid by the day of the party.

It happens, and we expect it. As long as you're over the minimum of 8, you only pay for the children who come. Book 18 and 12 arrive? You pay for 12.

Absolutely. There's a table in your room to show it off and we'll give you a knife to cut it. Other snacks and sweets can't be brought in, but the café has plenty.

We check with every parent on arrival. Our chef makes allergy meals separately, serves them apart from the platters and labels them clearly. Call us if you'd like to talk it through.

Yes. Bring tablecloths, themed plates and as many balloons as you like. We just can't allow banners stuck or pinned to the walls. Your room is ready 15 minutes before you arrive.

They're not included, but you're welcome to bring your own. You can also add extras like candyfloss, balloon trees and Curious Candy bags when you book.

Yes. Add a tea, coffee and biscuits package or a hot food platter, or run a tab at the café and settle up at the end.

Unfortunately our insurance doesn't cover outside entertainers, face painters or costume characters.

Yes. Log in to your account online to update numbers, add extras, build your guest list, email invitations and note dietary needs.

Parties are for a minimum of 8 full-price children, and we can add under 2s at a special price so they're catered for too. If they're just coming to play, book them a play session so we're sure to have space.

Of course. Book them a play session too, as we can't guarantee entry if we're full.

We'll usually need your room for the next party, so please stick to your 2 hours. If you'd like to keep playing, book a play session for straight after your party.

Between 8 and 40 children. You pay for the minimum of 8 to secure your date, then only for the children who come.

Parties run Monday to Friday at £13.95 per child and at weekends at £15.95. Dates are released in batches for the months ahead, so if you can't see yours, send us a party enquiry and we'll get back to you.