Rules of play

We provide members of staff who monitor the equipment and have access to first aid facilities. They do not supervise children using the facilities. To make Happy Town as safe as possible, please follow these rules of play.

• Parents and guardians must supervise children using this play facility.
• Our team members monitor the equipment and have access to first aid facilities. They are not provided to supervise children.
• Children must only play in the play frame for their age and height.
• Happy Town is an adult-supervised centre. It isn't possible for older children to look after younger children.
• Children who are unwell must not use the facilities. This includes any injury that soft play could make worse, including breaks, sprains and fractures. For their own safety and the safety of others, children with a plaster cast can't play.
• Age and height restrictions are in place for everyone's safety and our staff will enforce them.
• Adults and children must take their shoes off before going into the play frames.
• For hygiene, adults and children must wear socks in the frames, on the stage and on the floor.
• Only food and drink bought at Happy Town may be eaten on the premises.
• No food, drinks, sweets or chewing gum in the play areas.
• No smoking, including vapes and e-cigarettes. Please keep these items secure and don't leave them on tables.
• Personal items must stay with parents and guardians. We can't accept liability for theft or lost items.
• Please be mindful when taking photos. Only photograph the children in your own group.
• Grown-ups are welcome on the frames with their children, but not on the slides or in the ball pools.
• Don't let children climb up the slides, and remind them not to put their feet flat on the slides.
• No running on the main floor.
• If a team member feels a child's behaviour is a risk to themselves or others, or that a child isn't being supervised well enough, you may be asked to leave.

Disclaimer

We have made Happy Town as safe as we can, but the nature of children's play means accidents can occasionally happen.