Terms and conditions

• Pre-bookings and party deposits are non-refundable, but can be transferred subject to availability.
• Parents and guardians must supervise children using this play facility.
• Our team members monitor the equipment and have access to first aid facilities. They are not provided to supervise children.
• Children who are unwell must not use the facilities.
• Age and height restrictions are in force for the safety of all children and our staff will enforce them.
• Adults and children must take their shoes off before going into the play frames.
• For hygiene, adults and children should wear socks.
• Only food and drink bought at Happy Town may be eaten on the premises.
• No food, drinks, sweets or chewing gum in the play areas.
• No smoking, including vapes and e-cigarettes. Please keep these items secure and don't leave them on tables.
• Personal items must stay with parents and guardians or be kept in a locker. We can't accept liability for theft or lost items.
• Please be mindful when taking photos. Only photograph the children in your own group.
• Grown-ups are welcome on the frames with their children, but not on the slides or in the ball pools.
• Don't let children climb up the slides, and remind them not to put their feet flat on the slides.
• No running on the main floor.
• Please don't pull tables together.
• If a team member feels a child's behaviour is a risk to themselves or others, or that a child isn't being supervised well enough, you may be asked to leave.

Bookings are taken through our booking system, which has its own terms at checkout.